Returns & Refund Policy

30-Day Return Window

We offer a 30-day return window from the date of delivery.

To qualify for a return, the item must:

Be unused and in original condition
Show no signs of damage, impact, scratches, or misuse
Be returned in original packaging
Include all original accessories and components
Not be modified, opened, or tampered with

Items that do not meet these conditions may be refused or subject to a partial refund.

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of delivery
Provide clear photo or video proof
Include photos of the packaging and shipping label

If approved, we will offer a replacement or refund.

Shipping & Delivery Confirmation

Once tracking confirms delivery to the address provided at checkout, the order is considered fulfilled.

We are not responsible for:

Incorrect addresses entered by the customer
Stolen packages after confirmed delivery
Carrier delays outside our control
Failed delivery attempts by the courier

Customers are responsible for ensuring a secure delivery location.

Buyer’s Remorse (Change of Mind)

If you wish to return an unused item due to change of mind:

Customer is responsible for return shipping costs
Original shipping fees are non-refundable
A restocking fee of up to 15% may apply
Item must be unused and in resellable condition

Refund Processing

Refunds are processed after inspection of returned items.

We reserve the right to deny returns that do not meet policy conditions.

Approved refunds will be issued to the original payment method within 5–10 business days.

Product Care Disclaimer

Magvinyl™ products contain electronic and precision components that require proper handling.

Damage caused by:

Excessive force
Dropping or impact
Water or liquid exposure
Attempted disassembly or modification
Improper charging or misuse

is considered misuse and is not covered under this policy.

Normal wear over time is not considered a defect.

Order Cancellation Policy

Orders cannot be cancelled once they have been processed or shipped.

Please ensure all order details are correct before completing checkout.

How to Start a Return

To initiate a return, please contact our support team at:

📧 magvinyl.support@gmail.com

Please include your order number and reason for return, and our team will guide you through the next steps.

Policy Updates

We reserve the right to update or modify this Return Policy at any time without prior notice.

Changes become effective immediately upon posting on our website.

Politique de remboursement