Returns, Refund & Cancellation Policy

30-Day Return Window

We offer a 30-day return window from the date of delivery.

To qualify for a return, the item must:

Be unused and in original condition
Be returned in original packaging
Include all original accessories and components
Have a verified defect or failure that prevents the product from operating as advertised

Show no signs of damage caused by improper handling, accidental drops or impacts, liquid exposure, scratches, unauthorized modifications, neglect, or misuse.

Have followed the setup instructions, support guidance provided by MagVinyl

Items that do not meet these conditions may be refused or subject to a partial refund.

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of delivery
Provide clear photo or video proof
Include photos of the packaging and shipping label
Items damaged during shipping are not eligible for return

If approved, we will offer a replacement or refund.

Shipping & Delivery Confirmation

Once tracking confirms delivery to the address provided at checkout, the order is considered fulfilled.

We are not responsible for:

Incorrect addresses entered by the customer
Stolen packages after confirmed delivery
Carrier delays outside our control
Failed delivery attempts by the courier

Customers are responsible for ensuring a secure delivery location.

We can't make a full refund if the item damage after/during transit. However, If your order arrives with obvious transit damage that affects the product's intended functionality, please contact us within 24 hours of delivery and provide photos or videos of the item and its packaging. We will review the damage and, if confirmed, work with you to provide an appropriate resolution.

Order Cancellation Policy

Your orders enter processing immediately after checkout. Because of this, orders cannot be canceled, modified, or changed once placed. If you have any questions about your order, please contact our support team as soon as possible, and we will do our best to assist you before your order is dispatched.

Please ensure all order details are correct before completing checkout.

Buyer’s Remorse (Change of Mind)

If you wish to return an unused item due to change of mind:

Customer is responsible for return shipping costs
Original shipping fees are non-refundable
A restocking fee of up to 15% may apply
Item must be unused and in resalable condition
If you wish to return an item due to a change of mind/misunderstanding of the product functionality, the item must be returned within 7 days of the confirmed delivery date.

Refund Processing

Refunds are processed after inspection of returned items.

We reserve the right to deny returns that do not meet policy conditions.

Approved refunds will be issued to the original payment method within 5–10 business days.

Product Care Disclaimer

Magvinyl™ products contain electronic and precision components that require proper handling.

Damage caused by:

Excessive force
Dropping or impact
Water or liquid exposure
Attempted disassembly or modification
Improper charging or misuse

is considered misuse and is not covered under this policy.

Normal wear over time is not considered a defect.

Custom & Personalized Orders

Due to the personalized nature of custom-made products, all custom and personalized orders are considered final sale and are not eligible for return, exchange, or refund once production has begun.

However, if your item arrives damaged, defective, or does not function as intended despite following the setup instructions and troubleshooting guidance provided by MagVinyl, please contact our support team. We will review the issue and work with you to provide an appropriate resolution.

To assist with any quality-related claim, customers may be asked to provide photos, videos, or additional information demonstrating the issue.

Before requesting a Refund*

If you experience any issues with your product, please contact our support team before requesting a return, refund, or filing a payment dispute. We provide setup instructions, video tutorials, and troubleshooting assistance for all products for all of our customers. Before requesting a refund, please review our Troubleshooting & Setup Guide as many common issues can be resolved quickly by following the setup instructions.

Most reported issues are resolved through proper setup and troubleshooting. If a product is functioning as intended and the issue is determined to be related to setup, configuration, or failure to follow the provided instructions, the order may not qualify for a refund under our return policy.
To help us resolve any concerns quickly, customers may be asked to provide photos or videos demonstrating the issue and to complete basic troubleshooting steps provided by our support team.

Refunds may be declined if the product is functioning as intended and the reported issue is due to failure to follow the provided setup instructions, troubleshooting guidance, or a misunderstanding of the product's intended functionality.

How to Start a Return & Refund Eligibility

To initiate a return, please contact our support team at:

📧 magvinyl.support@gmail.com

Please include your order number, photo proof of your item had being delivered and reason for return, and our team will guide you through the next steps.

*To ensure your return can be received and processed correctly, all returned items must be shipped only to the return address provided by MagVinyl Support.
Please do not send returned packages to the local last-mile delivery carrier, courier depot, transit warehouse, or any other logistics facility that handled the original delivery. These locations are not authorized to receive returns on our behalf.
Returns sent to an unauthorized address, including a last-mile delivery carrier or logistics center, may be lost, refused, or become unrecoverable. In such cases, we may be unable to inspect the returned item or process a refund.
If you are unsure where to send your return, please contact our support team before shipping the package. We will provide the correct return address and instructions.

Policy Updates

We reserve the right to update or modify this Return Policy at any time without prior notice.

Changes become effective immediately upon posting on our website.

Refund policy