1. Quick Start Guide
Before contacting support, please watch the setup guide below. Most setup-related issues can be resolved in under 2 minutes.
A simple checklist:
✅ Charge the device fully
✅ Turn the device on correctly
✅ Follow the connection/setup steps
✅ Adjust volume/settings and ensure the MP3 file sound quality before you start to import
✅ Restart and try again
Set Up Video:
*Before requesting a return or replacement, please watch the setup guide above.
Many setup-related issues can be resolved by following the instructions shown in the video.
If you continue to experience problems after completing the setup process, please contact our support team and include photos or a short video demonstrating the issue so we can assist you as quickly as possible.
2. Product Functionality Verification
If you believe your product is defective, please contact support and provide a photo or video showing the issue. Our team will review the problem and assist with troubleshooting or replacement if a manufacturing defect is confirmed.
3. Contact Support
Need help? Contact us at: magvinyl.support@gmail.com. We typically respond within 24–48 hours.